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Retail & E-commerce
Online Stores, D2C Brands, Retail Shops & WhatsApp Commerce Businesses
WhatsApp
Business platform
Every customer conversation. One connected workspace.
ConnectBoard helps your team manage WhatsApp Business conversations, campaigns, customer data, and follow-ups from one secure, collaborative platform.
- Free to start
- Works in your browser
- Built for teams
Give every teammate the full customer conversation in one shared workspace.
Follow up, assign owners, and keep every customer request moving.
Features
What you can do with ConnectBoard
From the first message to the final follow-up, your team works from one shared place.
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Shared Team Inbox
Bring customer conversations into one organized workspace. Assign chats, track ownership, and make sure no message is missed.
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WhatsApp Campaigns
Send approved template campaigns to the right audience, schedule them in advance, and monitor delivery and response activity.
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Smart Customer Organization
Manage contacts, groups, notes, tags, and conversation history so every team member understands the customer context.
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Automated Replies and AI Assistance
Create automations for common questions and use your business knowledge to provide faster, more consistent first responses.
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Follow-ups That Don’t Slip
Set reminders, priorities, and conversation statuses to keep sales leads and support requests moving forward.
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Team Roles and Access Control
Give each teammate the access they need while protecting sensitive customer data.
Industries
Built for teams that talk to customers every day
Whether you sell, support, or book appointments on WhatsApp, ConnectBoard keeps every conversation organized.
Testimonials
Teams that run on ConnectBoard
Explore firsthand experiences and success stories that showcase the impact of our products and services.
Trusted by teams across 9 industries
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E-commerce
We used to lose track of customer chats across personal phones. ConnectBoard's shared inbox means every order query, return request and payment follow-up is visible to the whole team in one place.
Ananya Iyer
Head of Customer Experience
Urbanloom Home
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Real estate
Property inquiries come in at all hours. Automated replies handle the first response instantly, and follow-up reminders make sure no serious buyer slips through the cracks.
Suresh Menon
Sales Director
Greenfield Realty
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Healthcare
Patients message us for appointments, reports and prescriptions. ConnectBoard lets our front-desk team manage it all from one screen, with notes and tags so the doctor sees context instantly.
Nadia Rahman
Clinic Manager
Medora Clinics
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Agency
We manage WhatsApp campaigns for multiple clients. Team roles keep each client's conversations separate, and the campaign dashboard shows delivery stats we can share in our weekly reports.
Daniel Brooks
Account Manager
Pixelnest Studio
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Education
Parents and students message us constantly during admissions. ConnectBoard's automated replies answer FAQs right away, and the team picks up the rest without anything getting lost.
Helen Carter
Admissions Head
Learnwell Academy
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Retail
Our festive-sale WhatsApp campaigns reach thousands of customers in minutes. ConnectBoard tracks every reply, and our team follows up with offers before the conversation goes cold.
Karan Malhotra
Co-founder
Artisan Bazaar
Ready to bring your team together?
Get started, it’s free!